Venipuncture – Level 3 Theory 
Working Time and Holidays 
Customer Service 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
Anger Management - Understanding Anger - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
This online ‘Starting Work’ content will explain how to be prepared for the first day in your new job, it will look at your basic employment rights, and you will be able to see what is expected of you at work.
Learning Outcomes:
- How to prepare for your first day at work
- Appropriate attire
- What your expectations of work are
- What your rights are
- Pay and deductions from your pay.
- Working hours – holidays and breaks.
- Contracts of employment
- Timing keeping
- Maintaining a professional attitude
- Health and safety
