Anaphylaxis 
Care Certificate Standard 11: Safeguarding Children 
Age Verification 
Care Certificate Standard 06: Communication 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 03: Duty of Care 
Fire Safety Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 04: Equality and Diversity 
Medication 
Care Certificate Standard 07: Privacy and Dignity 
Fluids and Nutrition 
Bullying and Harassment 
Accounting Skills for New Supervisors - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Autism Awareness 
Beyond Workplace Politics - Distance Learning CPD 
Basic Life Support 
Care Certificate Standard 05: Work in a Person Centred Way 
Allergen Awareness 
Coaching and Mentoring - Distance Learning CPD 
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.
Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This content is about working to the best of your abilities and encouraging the best in those who work with you, or for you.
Learning Outcomes:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognising and managing conflict, and dealing with difficult people.
