Beyond Workplace Politics - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction.
The term Six Sigma comes from statistics to indicate that the process outputs fall within three standard deviations from the centre (expected value) giving a range of six standard deviations (or 6 sigma- 6 σ). As a result, in terms of individual outputs it means you would have 3.4 defects per million items.
This content is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. Content in Lean, quality and teams will provide knowledge on the other aspects of how Six Sigma works. It is a predecessor to studies in Six Sigma Yellow, Green and Black Belt.
Learning Outcomes:
- Understand the Basics of Six Sigma.
- Describe the seven quality tools to solve process problems.
- Describe the various quality management tools.
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects.
- Describe the importance of customer relationships in a quality organisation.
