Customer Service 
Negotiating for Results - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Contracts and Written Statements 
Mastering the Interview - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Preventing Radicalisation - - CSTF Aligned 
Giving Effective Feedback - Distance Learning CPD 
Creating Winning Proposals - Distance Learning CPD 
Effective Planning and Scheduling - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.
Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
Learning Outcomes:
- How often we all negotiate and the benefits of good negotiation skills.
- The importance of preparing for the negotiation process, regardless of the circumstances.
- The various negotiation styles and their advantages and disadvantages.
- Strategies for dealing with tough or unfair tactics.
- Skills in developing alternatives and recognizing options.
- Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
