Care Certificate Standard 01: Understand Your Role 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Age Verification 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 06: Communication 
Accounting Skills for New Supervisors - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Basic Life Support 
Care Certificate Standard 11: Safeguarding Children 
Communication Strategies - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Anaphylaxis 
This online Mentoring for Mentors content helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The content also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.
Learning Outcomes:
- Define the concept on mentoring
- Differentiate mentoring from other forms of staff support
- Explain the importance of contracting
- List the essential skills needed to be a mentor
- Give effective feedback
- Discuss the pros and cons of offering advice and guidance
- Demonstrate common methods of problem solving
- Understand what makes mentoring relationships work well
- List the common errors of “helping”
- State the value of being non-judgemental
- Explore the value & danger of self-disclosure
- Challenge in a respectful way
