Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Bullying and Harassment 
Moving & Positioning 
This video is a concise and ‘friendly’ introduction to the ‘Mental Capacity Act’ summarising the key principles and how these should be put into practice.
Learning Outcomes:
- Key elements
- Legislation
- Assessing capacity
- Best interests
- Helping individuals make decisions for themselves
- Communication
- Protection for workers
- Independent Mental Capacity advocate (IMCA)
- Service
- Deprivation of liberty standards
- How are safeguards used?
