Care Certificate Standard 01: Understand Your Role 
AUASP (Award for Underage Sales Prevention) 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Person Centred Care 
This video covers some recently produced evidence based guidelines published by the Department of Health and topics such as, Regulations, Policies, Informed decisions, Mental Capacity Act and much, much more.
Learning Outcomes:
- Regulations
- Policies
- Informed decisions
- Mental Capacity Act 2005
- Mental Capacity Act Code of Practice 2007
- Record keeping
- Medication administration record (MAR)
- The ‘6 R’s’
- Receiving, storing and disposing
- Covert administration
