Anger Management - Understanding Anger - Distance Learning CPD 
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Business Ethics for the Office - Distance Learning CPD 
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Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
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Business Writing That Works - Distance Learning CPD 
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day content will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
Learning Outcomes:
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalized toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
