Risk Assessment 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 06: Communication 
Allergen Awareness 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Communications for Small Business Owners - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Blood Transfusion 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 10: Safeguarding Adults 
This online Managing People content will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. This online content will also introduce how to approach those more difficult conversations that are sometimes needed.
Learning Outcomes:
- Responsibilities of the role
- What skills are required?
- Communication skills
- People management skills
- Motivational skills
- Problem solving skills
- How to manage issues
- Getting the best from staff
- Setting objectives
- Managing tasks
- Self-appraisal and feedback
