Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Continuous Improvement with Lean - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Intermediate Project Management - Distance Learning CPD 
Creating a Positive Work Environment - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
This online Managing People content will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. This online content will also introduce how to approach those more difficult conversations that are sometimes needed.
Learning Outcomes:
- Responsibilities of the role
- What skills are required?
- Communication skills
- People management skills
- Motivational skills
- Problem solving skills
- How to manage issues
- Getting the best from staff
- Setting objectives
- Managing tasks
- Self-appraisal and feedback
