Care Certificate Standard 06: Communication 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
High Reliability Organisations 
Public Relations Boot Camp - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
This online Managing People content will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. This online content will also introduce how to approach those more difficult conversations that are sometimes needed.
Learning Outcomes:
- Responsibilities of the role
- What skills are required?
- Communication skills
- People management skills
- Motivational skills
- Problem solving skills
- How to manage issues
- Getting the best from staff
- Setting objectives
- Managing tasks
- Self-appraisal and feedback
