Communications for Small Business Owners - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Basic Life Support 
Epilepsy Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 06: Communication 
Allergen Awareness 
Bribery Act Awareness 
Care Certificate Standard 09: Learning Disability Awareness 
Disability Awareness 
Asperger Syndrome 
Care Certificate Standard 02: Your Personal Development 
Blood Transfusion 
AUASP (Award for Underage Sales Prevention) 
Anaphylaxis 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 03: Duty of Care 
Autism Awareness 
Bullying and Harassment 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Beyond Workplace Politics - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
Learning Outcomes:
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
