Food Safety Level 1 
Oral Care for Children 
Reablement 
Complaints Handling 
RIDDOR 
Falls Prevention 
Care Planning and Record Keeping 
Introduction to the Food and Beverage Industry 
Health and Safety 
Handling Redundancy 
Care Certificate Standard 14: Handling Information 
Care Certificate Standard 09: Mental Health Awareness 
Dementia - An Understanding 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 13: Health and Safety 
Legionnaires 
Conflict Resolution 
Accounting Skills for New Supervisors - Distance Learning CPD 
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
Learning Outcomes:
- Define frame of reference
- Establish a positive intent and a desired outcome
- Use good communication skills during a conversation
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
