Anger Management - Understanding Anger - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
The ABCs of Supervising Others - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Accounting Skills for New Supervisors - Distance Learning CPD 
Fire Safety 
Problem Solving & Decision Making - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
