Bribery Act Awareness 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Tissue Viability - Wound Types 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Anaphylaxis 
Time Management 
Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment 
The Practical Trainer 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 09: Learning Disability Awareness 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Time Management - Get Organised for Peak Performance - Distance Learning CPD 
Autism Awareness 
Care Certificate Standard 02: Your Personal Development 
Tissue Viability - An Introduction 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
