Change Management - Change and How to Deal With It 
Business Writing That Works - Distance Learning CPD 
Building an Online Business 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
End of Life Care - Advanced Planning 
Safety in the Workplace - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Blood Transfusion 
Building a Consulting Business - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Developing Your Training Programme - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
