Building a Brand on Social Media - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Dementia - Types of Dementia 
Dementia - Interventions for Cognitive and Non-Cognitive 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Equality, Diversity and Inclusion 
Blood Transfusion 
Care Certificate Standard 09: Learning Disability Awareness 
Asbestos Awareness 
Entrepreneurship 101 - Distance Learning CPD 
Handling Redundancy 
Bribery Act Awareness 
Safety in the Workplace - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
