Discipline and Grievance 
Bribery Act Awareness 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Age Verification 
Skills for the Administrative Assistant - Distance Learning CPD 
Asbestos Awareness 
Care Certificate Standard 11: Safeguarding Children 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Autism Awareness 
Care Certificate Standard 05: Work in a Person Centred Way 
Creative Thinking and Innovation - Distance Learning CPD 
Health and Safety 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 09: Learning Disability Awareness 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
