Care Certificate Standard 09: Mental Health Awareness 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Allergen Awareness 
Bribery Act Awareness 
Care Certificate Standard 03: Duty of Care 
Autism Awareness 
Care Certificate Standard 09: Dementia and Cognitive Issues 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
