Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Display Screen Equipment 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Contracts and Written Statements 
Building a Brand on Social Media - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Basic Internet Marketing 
Building a Consulting Business - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 09: Dementia and Cognitive Issues 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
