Customer Service 
Equality, Diversity and Human Rights - Promoting Understanding 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Training with Visual Storytelling - Distance Learning CPD 
Health and Safety 
Display Screen Equipment 
Care Certificate Standard 07: Privacy and Dignity 
Preventing Radicalisation - - CSTF Aligned 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Using Activities to Make Training Fun - Distance Learning CPD 
Communication 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
