Performance Management 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Essential First Aid 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Fluids and Nutrition 
Communications for Small Business Owners - Distance Learning CPD 
Food Safety Level 2 in Catering 
Giving Effective Feedback - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Giving and Receiving Feedback 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Food Safety level 2 in Manufacturing 
Asbestos Awareness 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 06: Communication 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
