Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Training with Visual Storytelling - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
End of Life Care - Advanced Planning 
Dementia - Clinical Guidelines 
Basic Life Support 
Allergen Awareness 
Writing Reports and Proposals - Distance Learning CPD 
Fire Warden 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
The Professional Supervisor - Distance Learning CPD 
Anaphylaxis 
Bullying and Harassment 
Diabetes Awareness 
Coaching and Mentoring - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
