Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Complaints Handling 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Conducting Effective Performance Reviews 
Continuous Improvement with Lean - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Marketing for Small Businesses - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Allergen Awareness 
Care Certificate Standard 12: Basic Life Support 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Bullying and Harassment 
Project Management Fundamentals - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Asperger Syndrome 
Care Certificate Standard 05: Work in a Person Centred Way 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
