Bullying and Harassment 
Care Certificate Standard 05: Work in a Person Centred Way 
Building a Consulting Business - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Giving and Receiving Feedback 
Managing Conflict 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Food Safety level 2 in Manufacturing 
Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Palliative and End of Life Care 
Care Certificate Standard 06: Communication 
Asperger Syndrome 
Care Certificate Standard 04: Equality and Diversity 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
