Business Process Management - Distance Learning CPD 
Allergen Awareness 
Dementia - Clinical Guidelines 
Building a Consulting Business - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Dementia - Interventions for Cognitive and Non-Cognitive 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Self Harm 
Bullying and Harassment 
Effective Planning and Scheduling - Distance Learning CPD 
Discipline and Grievance 
Basic Internet Marketing 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Six Sigma Entering the Dojo - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Duty Of Care 
Care Certificate Standard 02: Your Personal Development 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
