Care Certificate Standard 06: Communication 
Care Certificate Standard 10: Safeguarding Adults 
Business Process Management - Distance Learning CPD 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Bribery Act Awareness 
Starting work 
Bullying and Harassment 
Dementia - Clinical Guidelines 
Blood Transfusion 
Care Certificate Standard 01: Understand Your Role 
Developing a Lunch and Learn Programme - Distance Learning CPD 
Asperger Syndrome 
Anaphylaxis 
Care Certificate Standard 09: Dementia and Cognitive Issues 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
