Training with Visual Storytelling - Distance Learning CPD 
Workplace Ergonomics - Injury Prevention Through Ergonomics - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Preventing Radicalisation - - CSTF Aligned 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Fire Safety Awareness 
Care Certificate Standard 09: Learning Disability Awareness 
Working Time and Holidays 
Bullying and Harassment 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
