Asperger Syndrome 
Allergen Awareness 
Bribery Act Awareness 
Autism Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 02: Your Personal Development 
Bullying and Harassment 
First Aid Burns 
Health and Safety 
Knife Crime Awareness 
Health and Safety 
Lone Working Essentials 
Logistics and Supply Chain Management - Distance Learning CPD 
Risk Assessment and Management in Care Level 3 
Legionnaires 
Basic Life Support 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Age Verification 
Care Certificate Standard 11: Safeguarding Children 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
