Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Conflict Resolution 
Conference and Event Management - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Project Management - All You Need to Know - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Basic Life Support 
Beyond Workplace Politics - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Logistics and Supply Chain Management - Distance Learning CPD 
Blood Transfusion 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
