Performance Management 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Project Management - All You Need to Know - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Business Writing That Works - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Duty Of Care 
Bullying and Harassment 
Care Certificate Standard 02: Your Personal Development 
Bribery Act Awareness 
Dealing with the Media - Creating a positive working relationship 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Basic Internet Marketing 
Building Relationships for Success in Sales - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Asbestos Awareness 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
