Care Certificate Standard 09: Mental Health Awareness 
Fire Safety 
Disability Awareness 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Allergen Awareness 
First Aid 
Fire Warden 
Effective Planning and Scheduling - Distance Learning CPD 
Discipline and Grievance 
Fire Safety Awareness 
Duty Of Care 
Care Certificate Standard 11: Safeguarding Children 
Equality, Diversity and Inclusion 
Care Certificate Standard 01: Understand Your Role 
Blood Transfusion 
Care Certificate Standard 09: Learning Disability Awareness 
Age Verification 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
