Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
End of Life Care- Level 3 
Employee Accountability - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Discipline and Grievance 
Effective Planning and Scheduling - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Using Activities to Make Training Fun - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Survival Skills for the New Trainer - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 01: Understand Your Role 
Age Verification 
This online Managing Conflict content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
