Building a Brand on Social Media - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This content will give you the skills in communication, coaching, and conflict that you need to be successful.
Learning Outcomes:
- Learn ways to prioritise, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
