Active Listening - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Public Speaking - Presentation Survival School - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Fire Safety Awareness 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Communication 
Equality, Diversity and Inclusion 
Coaching and Mentoring - Distance Learning CPD 
Food Safety Level 2 in Retail 
Building Relationships for Success in Sales - Distance Learning CPD 
Conflict Resolution 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This content will introduce participants to knowledge management tips, techniques, and proven processes.
Learning Outcomes:
- Define knowledge and knowledge management.
- Explain the difference between explicit and tacit knowledge.
- Identify various knowledge management theoretical models.
- Explain how a properly implemented knowledge management program can improve efficiency.
- Describe the steps for employing a new knowledge management program in an organisation.
- Identify the required components for implementing a knowledge management framework within an organisation.
