Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Developing a Training Needs Analysis - Distance Learning CPD 
Safeguarding of Vulnerable Adults 
Allergen Awareness 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Basic Life Support 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 05: Work in a Person Centred Way 
Coaching and Mentoring - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Our online Interview Skills content it designed to help job seekers learn the interpersonal and communication skills needed for a successful interview. This online content will also provide Job Seekers with the information to prepare for an interview. This content will also cover what the legal issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job.
Learning Outcomes:
- Writing job descriptions & person specifications
- Evaluating CVs, application forms & covering letters
- Behavioural & competency-based interviewing
- What to look for in a candidate
- Handling candidate questions
