Effective Planning and Scheduling - Distance Learning CPD 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Employee Accountability - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Giving Effective Feedback - Distance Learning CPD 
Continuous Improvement with Lean - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Developing Your Executive Presence - Distance Learning CPD 
Managing Conflict 
Customer Service 
Marketing and Sales - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
Learning Outcomes:
- Identify current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process.
