Business Process Management - Distance Learning CPD 
Allergen Awareness 
Dementia - Clinical Guidelines 
Building a Consulting Business - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Dementia - Interventions for Cognitive and Non-Cognitive 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Self Harm 
Bullying and Harassment 
Effective Planning and Scheduling - Distance Learning CPD 
Discipline and Grievance 
Basic Internet Marketing 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Six Sigma Entering the Dojo - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Duty Of Care 
Care Certificate Standard 02: Your Personal Development 
Age Verification 
Dealing with the Media - Creating a positive working relationship 
Advanced Project Management 
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This content will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
Learning Outcomes:
- Define the characteristics of a high reliability organisation
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
