Counter Fraud in the NHS 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Person Centred Care 
Budgets and Managing Money - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Positive Behavioural Support 
Advanced Writing Skills - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Mental Capacity Act and Deprivation of Liberty Safeguards 
Infection Prevention and Control 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Mentoring for Mentors 
The Practical Trainer 
The Minute Taker's Workshop - Distance Learning CPD 
Risk Assessment 
Bullying and Harassment 
Safety in the Workplace 
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This content will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
Learning Outcomes:
- Define the characteristics of a high reliability organisation
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
