Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Managing Pressure and Maintaining Balance - Distance Learning CPD 
End of Life Care- Level 3 
Person Centered Care Level 2 
Managing Conflict 
Employee Accountability - Distance Learning CPD 
Care Certificate Standard 12: Basic Life Support 
Tissue Viability - Wound Types 
Measuring Training Results - Distance Learning CPD 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Research Skills - Distance Learning CPD 
Dementia - Interventions for Cognitive and Non-Cognitive 
Marketing and Sales - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This content will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
Learning Outcomes:
- Define the characteristics of a high reliability organisation
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
