Communication Strategies - Distance Learning CPD 
Age Verification 
Coaching and Mentoring - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Dementia - Dealing with Challenging Behaviour 
Care Certificate Standard 03: Duty of Care 
Bullying in the Workplace - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Selling Smarter - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Budgets and Managing Money - Distance Learning CPD 
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This content will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
Learning Outcomes:
- Define the characteristics of a high reliability organisation
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
