Care Certificate Standard 03: Duty of Care 
Basic Life Support 
Care Certificate Standard 11: Safeguarding Children 
Advanced Project Management 
Age Verification 
Control and Administration of Medicines Level 3 
Catheterisation 
Care Certificate Standard 15: Infection Prevention and Control 
Creative Thinking and Innovation - Distance Learning CPD 
Change Management - Change and How to Deal With It 
Autism Awareness 
Care Certificate Standard 13: Health and Safety 
Creating a Positive Work Environment - Distance Learning CPD 
COVID-19 - Coronavirus - A Basic Guide 
Care Planning and Record Keeping 
Creating a Google AdWords Campaign - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Bullying and Harassment 
Care Certificate Standard 14: Handling Information 
Creating Winning Proposals - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.
This content will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.
Learning Outcomes:
- Define the characteristics of a high reliability organisation
- Define key concepts required for high reliability, including mindfulness and expectations
- Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
- Audit activities at all stages to assess the business’ reliability
