Preventing Radicalisation - - CSTF Aligned 
Coaching and Mentoring - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Autism Awareness 
AUASP (Award for Underage Sales Prevention) 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Training with Visual Storytelling - Distance Learning CPD 
Fire Safety Awareness 
Advanced Writing Skills - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Allergen Awareness 
Process Improvement with Gap Analysis - Distance Learning CPD 
Crisis Management - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Understand Your Role 
Care Certificate Standard 06: Communication 
Writing Reports and Proposals - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Essential First Aid 
Food Safety Level 1 
Workplace Wellness - Distance Learning CPD 
The Professional Supervisor - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 01: Understand Your Role 
Accounting Skills for New Supervisors - Distance Learning CPD 
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This content is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.
This content will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
Learning Outcomes:
- Explain why feedback is essential
- Apply a framework for providing formal or informal feedback
- Use descriptive language in delivering feedback
- Describe six characteristics of effective feedback
- Provide feedback in real situations
