Business Process Management - Distance Learning CPD 
Conducting Effective Performance Reviews 
Equality, Diversity and Inclusion 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Basic Life Support 
Business Ethics for the Office - Distance Learning CPD 
Managing Conflict 
Mentoring for Mentors 
Giving Effective Feedback - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Problem Solving & Decision Making - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Marketing and Sales - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Writing a Business Plan - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough they’d like to stay at work. However, the labour force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.
This content examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Learning Outcomes:
- Identify where the generation gap issue surfaces, and the impact it has on the modern workforce
- Describe and apply language that is specific to each generation currently in the workplace
- Explore organisation strategies that overcome gap issues
- Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap
