This video explains the importance of ensuring that all individuals and groups are treated fairly, irrespective of certain characteristics such as race or age and how we must all aim to recognise, respect and value people’s differences.
Learning Outcomes:
- What is diversity?
- What is discrimination?
- What is equality?
- What is inclusion?
- Prejudice and stereotyping
- Labelling
- Communication
- The law
- Dementia
- Reflective thinking
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD
Basic Life Support
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD
Care Certificate Standard 08. Fluids and Nutrition
Business Ethics for the Office - Distance Learning CPD
Bullying in the Workplace - Distance Learning CPD
Communication Strategies - Distance Learning CPD
Care Certificate Standard 03: Duty of Care
Care Certificate Standard 09: Mental Health Awareness
Moving & Positioning
Care Certificate Standard 11: Safeguarding Children
Active Listening - Distance Learning CPD
AUASP (Award for Underage Sales Prevention)
Safeguarding Adults 







