This video explains the importance of ensuring that all individuals and groups are treated fairly, irrespective of certain characteristics such as race or age and how we must all aim to recognise, respect and value people’s differences.
Learning Outcomes:
- What is diversity?
- What is discrimination?
- What is equality?
- What is inclusion?
- Prejudice and stereotyping
- Labelling
- Communication
- The law
- Dementia
- Reflective thinking
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD
Managing Difficult Conversations - Distance Learning CPD
Business Process Management - Distance Learning CPD
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD
Coaching and Mentoring - Distance Learning CPD
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD
Beyond Workplace Politics - Distance Learning CPD
The Practical Trainer
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD
Business Ethics for the Office - Distance Learning CPD
Active Listening - Distance Learning CPD
Essential First Aid 







