Preventing Radicalisation - - CSTF Aligned 
Coaching and Mentoring - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Autism Awareness 
AUASP (Award for Underage Sales Prevention) 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Training with Visual Storytelling - Distance Learning CPD 
Fire Safety Awareness 
Advanced Writing Skills - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Allergen Awareness 
Process Improvement with Gap Analysis - Distance Learning CPD 
Crisis Management - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
THIS IS AN EXCLUSIVE COURSE
Develop a more detailed understanding of the protected characteristics and apply that knowledge in the healthcare environment.
This course looks in detail at the key issues surrounding equality and diversity. Each session looks at one of the key protected characteristics and is followed by its own assessment.
Learning Outcomes:
- Improved ability to empathise with colleagues and patients from diverse backgrounds
- Ability to contribute to ensuring that access and services are appropriate to individuals’ needs.
- A greater understanding of the seven key protected characteristics.
