Care Certificate Standard 04: Equality and Diversity 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building an Online Business 
Allergen Awareness 
Building a Consulting Business - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Anaphylaxis 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
THIS IS AN EXCLUSIVE COURSE
Develop a more detailed understanding of the protected characteristics and apply that knowledge in the healthcare environment.
This course looks in detail at the key issues surrounding equality and diversity. Each session looks at one of the key protected characteristics and is followed by its own assessment.
Learning Outcomes:
- Improved ability to empathise with colleagues and patients from diverse backgrounds
- Ability to contribute to ensuring that access and services are appropriate to individuals’ needs.
- A greater understanding of the seven key protected characteristics.
