Care Certificate Standard 08. Fluids and Nutrition 
Business Writing That Works - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Accounting Skills for New Supervisors - Distance Learning CPD 
The Practical Trainer 
Safety in the Workplace 
Building a Brand on Social Media - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This content will teach you everything you need to know about employee dispute resolution through mediation.
Learning Outcomes:
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
