Beyond Workplace Politics - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 09: Learning Disability Awareness 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Age Verification 
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This content will teach you everything you need to know about employee dispute resolution through mediation.
Learning Outcomes:
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
